Privacy Policy

Last updated: October 30, 2025

Welcome to Happy Aircon! Happy Aircon ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and related services (collectively, the "App").

By using Happy Aircon, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services:

a. Personal Information

When you create an account, book a service, or contact us, we may collect:

• Full name
• Email address
• Mobile number
• Home or service address (for technician dispatch)
• Location data (for map pinning and technician navigation)
• Payment information (if applicable through third-party processors)

2. How We Use Your Information

We use your information to:

• Process and confirm bookings
• Assign and dispatch technicians to your address
• Improve app performance and user experience
• Send service updates, notifications, and reminders
• Provide customer support
• Comply with legal obligations

We do not sell or rent your personal data to any third parties.

3. Location Information

Happy Aircon collects your location data to determine where the service will be performed. Your location is only used while the app is active and for booking or technician dispatch purposes. We do not share your live location publicly.

4. Data Storage and Security

We store your information securely in encrypted databases. We implement industry-standard security measures, including:

• HTTPS encryption
• Limited data access to authorized personnel
• Regular security audits

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your account and data at any time by contacting us (see Section 9).

6. Sharing of Information

We may share your data with:

• Our employed service technicians to fulfill your service requests
• Third-party services for payment processing (Paymongo), map/location services (e.g., openrouteservice)
• Law enforcement or regulatory authorities when required by law

All employees and third-party partners are contractually required to handle your data in compliance with the Philippine Data Privacy Act (RA 10173).

7. Your Rights Under the Philippine Data Privacy Act

Under RA 10173, you have the right to:

• Be informed about how your data is collected and used
• Access and obtain a copy of your personal data
• Object to processing or withdraw consent
• Request correction or deletion of your data
• File a complaint with the National Privacy Commission (NPC)

8. Children’s Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect data from minors. If we learn that a child’s information was collected, we will delete it immediately.

9. Contact Us

If you have any questions, concerns, or data requests, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify users by posting the updated version within the app and updating the "Last updated" date above.